Amazon Enhances Customer Service to Boost Loyalty

Amazon Enhances Customer Service to Boost Loyalty

This article delves into how Amazon sellers can create an exceptional customer experience by efficiently responding to customer inquiries. It covers key aspects such as accurately answering questions on Listing pages, effectively handling buyer-seller messages, addressing negative feedback, and continuously optimizing customer service quality. The article provides practical best practices and tool recommendations to help sellers improve customer loyalty and achieve business growth. It focuses on providing valuable insights and actionable strategies for enhancing customer satisfaction and driving sales on the Amazon platform.

01/06/2026 Logistics Encyclopedia
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UPS and DHL Adjust Pricing for Crossborder Ecommerce

UPS and DHL Adjust Pricing for Crossborder Ecommerce

This paper provides an in-depth comparative analysis of DHL and UPS, two major international express companies, focusing on price, service, and special goods transportation. It offers targeted cost optimization strategies for cross-border e-commerce sellers. Through a detailed comparison of shipping prices for different weight categories and an interpretation of policies for transporting special items like batteries and counterfeit goods, this analysis helps sellers make informed decisions. The aim is to achieve cost reduction and efficiency improvement in their cross-border e-commerce operations.

01/06/2026 Logistics
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Ecommerce Firms Focus on Product Quality Over Operations

Ecommerce Firms Focus on Product Quality Over Operations

The core of e-commerce operations lies in the product itself, not just operational skills. This article emphasizes the importance of product quality, supply chain management, and user experience, highlighting the common misconception among cross-border e-commerce sellers of prioritizing operations over product. Through case studies, it warns of the negative impact of inferior products and illustrates the social sharing effect of high-quality products. It urges sellers to return to focusing on product development, enhancing product competitiveness to succeed in the fierce market competition.

01/06/2026 Logistics Industry Insights
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Amazon Sponsored Ads Drive Sales Via Retargeting

Amazon Sponsored Ads Drive Sales Via Retargeting

Amazon Sponsored Display ads are a powerful retargeting tool that allows sellers to re-engage potential customers both on and off Amazon. This article delves into the definition of Sponsored Display ads, their target audience, advantages, creation steps, and optimization strategies. The aim is to help sellers fully leverage this tool to increase brand awareness and boost sales. It covers key aspects of using Sponsored Display effectively for reaching shoppers who have previously viewed your products or similar items, ultimately driving conversions and maximizing advertising ROI.

01/06/2026 Logistics Encyclopedia
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Google Ads Strategy Boosts Ecommerce Growth

Google Ads Strategy Boosts Ecommerce Growth

This article delves into Google Search Ads optimization strategies for cross-border e-commerce independent website sellers. It covers various AB testing methodologies, display ad creative optimization, and bidding strategy selection. Furthermore, it introduces alternative off-site traffic generation channels. The aim is to assist sellers in achieving higher marketing goals with lower costs, ultimately boosting independent website traffic and sales. The strategies focus on improving ad performance and diversifying traffic sources to maximize ROI for independent e-commerce businesses using Google Ads and other promotional methods.

01/06/2026 Logistics Encyclopedia
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Gua Sha Gains Global Popularity As Ecommerce Boosts Sales

Gua Sha Gains Global Popularity As Ecommerce Boosts Sales

Gua Sha therapy is gaining popularity in overseas markets, presenting new opportunities for cross-border e-commerce. This paper analyzes the reasons behind Gua Sha's overseas success and its performance data on platforms like YouTube, TikTok, and Amazon. For cross-border e-commerce sellers, it proposes marketing strategies such as creating precise services, expanding peripheral products, timely updates, and emphasizing copyright protection. These strategies aim to help sellers seize the benefits of the "Gua Sha" economy and maximize their profits in this growing market.

01/06/2026 Logistics Industry Insights
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Amazon Cracks Down on Account Fraud Introduces Seller Health Ratings

Amazon Cracks Down on Account Fraud Introduces Seller Health Ratings

This article delves into Amazon's latest risk control measures, focusing on the impact of payment accounts in multi-account association suspensions and the challenges posed by the new Account Health Rating regulations. By analyzing seller cases and service provider perspectives, it provides sellers with coping strategies, emphasizing the importance of compliant operations. The aim is to help sellers reduce operational risks as the peak season approaches by understanding the nuances of account association and health metrics, ultimately promoting sustainable growth on the Amazon platform.

01/06/2026 Logistics Industry Insights
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Amazon Vs Ebay Crossborder Ecommerce Strategies Compared

Amazon Vs Ebay Crossborder Ecommerce Strategies Compared

This paper conducts an in-depth comparison of Amazon and eBay, two major cross-border e-commerce platforms, analyzing the differences in their characteristics, rules, and operational strategies. It provides sellers with a strategic reference for platform selection. It emphasizes that sellers should choose the most suitable platform based on their own circumstances, product characteristics, and target markets. Focusing on differentiated operations is crucial to enhance competitiveness. Ultimately, the best platform choice depends on a seller's specific needs and goals within the global e-commerce landscape.

01/06/2026 Logistics Encyclopedia
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Chinas COVID Surge Threatens Global Ecommerce Supply Chains

Chinas COVID Surge Threatens Global Ecommerce Supply Chains

Under the impact of the pandemic, foreign trade factories experienced sharp declines in production capacity, and logistics warehouses faced congestion, leading to stockout risks for cross-border e-commerce sellers. This article analyzes the challenges faced by foreign trade factories and logistics providers. It proposes coping strategies from the perspectives of supply chain management, inventory optimization, and customer service. The aim is to help sellers mitigate the crisis and ensure the stable development of their businesses by addressing these challenges and implementing effective solutions.

01/06/2026 Logistics Industry Insights
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Amazon Attribution Tool Boosts Seller Sales Growth

Amazon Attribution Tool Boosts Seller Sales Growth

Amazon Attribution is a powerful tool that helps sellers track the performance of their off-Amazon advertising, optimize marketing strategies, and improve conversion rates. It allows for precise measurement of ad effectiveness, insights into audience behavior, and ultimately increased return on investment. This article provides a detailed introduction to Amazon Attribution's definition, benefits, usage methods, and the latest updates, empowering sellers to achieve greater success in the Amazon marketplace. It focuses on how to leverage data-driven insights to refine campaigns and maximize advertising ROI.

01/06/2026 Logistics Encyclopedia
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